Horrible to work with. I requested a sample and did not receive it until far after it was needed. I requested a refund and was rudely ignored on that request even though it was way past the time that it was needed. Both Ting and and Mickey were not enjoyable to work with. If you need great service and great products I would go with another factory. I'm sure they will try to respond and say it was my fault or something, but that is absolutely incorrect. They forgot to send my sample. Please beware if you have time constraints as they will not care to refund money if dates are missed.